GWYNEDD DISPOSABLES CYF. RETURNS POLICY

​

We hope that you enjoy the purchases you make from Gwynedd Disposables Cyf. However, if you wish to return an item, you may do so in accordance with your statutory rights or in accordance with this Returns Policy.

​

HOW TO RETURN AN ITEM

​

As an alternative to the return options provided by your statutory rights, customers may return items purchased from Gwynedd Disposables Cyf. under this Returns Policy in accordance with the following terms:

​

1.    Returns made under this Returns Policy must be made within 14 days of the date of  receipt of delivery.

2.    Items to be returned must be unused/unopened.

3.    To begin the returns process, you should email us at sales@gwynedds.co.uk requesting a return in accordance with this Returns Policy. Include your name, identification of your order (e.g. An order or invoice number) and details of the item(s) you want to return and the reason for doing so.

​

ENTITLEMENT TO A REFUND

​

When a return is made which follows the requirements and procedures set out above, a customer is entitled to a full refund of the price paid for the item(s) (taking into account any discounts you received at the time of purchase.)

 

PROCESSING RETURNS

​

Once we have received your return(s):

​

1.    We will check the item(s) returned within, wherever possible 5 working days. We may be able to check items returned in-store immediately.

2.    If we confirm that the item(s) returned comply with the requirements of this Returns Policy:

a)    we will let you know that your return has been received and accepted.

b)    you will receive a refund via your original payment method, usually within 2 working days of your return being accepted. If an exchange is available and agreed to instead, your new item will be given to you or delivered to you within our usual delivery timeframes.

​

3.    If the item returned or your returns procedure does not comply with the requirements set out in this Returns Policy:

​

a)    We will let you know why your return has not been accepted.

b)    We may offer a reduced refund (e.g. if an item is returned opened or damaged/with items missing)

c)    You will have the option to take the item back (note that you may be required to pay for shipping if necessary.)

 

EXCHANGES

​

If you wish to exchange an item purchased for another item (e.g. the same product in a different size/colour), you should return the purchased item(s) as usual (as set out above) and, during the returns process, indicate your wish to exchange your item for a different item and specify which item you wish to exchange for. 

​

1.    If the required exchange is possible, we will send or give the new item to you once the item being returned has been received and checked.

2.    If the requested exchange is not possible (e.g. because the requested item is not in stock or has a different price) we will inform you of this and provide a refund instead. You may then choose to purchase an alternative item from us by starting a new order.

A CUSTOMER’S STATUTORY RIGHTS

​

The returns process provided under this Returns Policy is provided IN ADDITION to customers’ statutory rights and this Returns Policy does not diminish these statutory rights in any way – it simply provides our customers with an additional returns option.

​

A customer has a statutory right to a refund in certain circumstances. For example, you may have a right to a refund if a product is not of satisfactory quality or not fit for purpose. Or, if you’re a consumer, you may have a right to simply change your mind and cancel your order in certain circumstances (i.e. your cancellation rights.)

​

Exactly which rights apply to your situation will depend on the circumstances of your purchase. For example, whether you purchased as a consumer or a business/whether you purchased online or in-store and whether you purchased digital content or other items.

​

See the Terms & Conditions which cover your purchase here :